/* Plateforme de doléances — feuille de style unique (public + back-office)
   Couleurs à adapter à la charte du site du ministère (variables ci-dessous). */
:root {
  --primary: #0b5d3b;      /* vert institutionnel */
  --primary-dark: #07432a;
  --accent: #c8102e;       /* rouge */
  --ink: #1d2327;
  --muted: #5f6b73;
  --line: #dde3e6;
  --bg: #f4f6f5;
  --card: #ffffff;
  --radius: 10px;
  --shadow: 0 1px 2px rgba(16, 24, 32, .06), 0 2px 8px rgba(16, 24, 32, .04);
  font-size: 16px;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: "Segoe UI", system-ui, -apple-system, Roboto, "Helvetica Neue", Arial, sans-serif; color: var(--ink); background: var(--bg); line-height: 1.5; }
a { color: var(--primary); }
h1, h2, h3 { line-height: 1.25; margin: 0 0 .6em; }
h1 { font-size: 1.7rem; } h2 { font-size: 1.2rem; } h3 { font-size: 1.02rem; margin-top: 1.4em; }
.muted { color: var(--muted); } .small { font-size: .85rem; }
.wrap { max-width: 1040px; margin: 0 auto; padding: 0 16px; }
[hidden] { display: none !important; }

/* Marque : bande tricolore évoquant le drapeau */
.brand { display: flex; gap: 12px; align-items: center; color: inherit; text-decoration: none; }
.brand small { display: block; font-size: .75rem; opacity: .85; }
.brand strong { display: block; font-size: 1.05rem; }
.brand-mark { width: 10px; height: 40px; border-radius: 3px; background: linear-gradient(90deg, #fff 0 33%, transparent 33%), linear-gradient(#c8102e 0 50%, #2a9d5c 50% 100%); box-shadow: inset 0 0 0 1px rgba(0,0,0,.08); flex: none; }
.brand-mark.big { display: block; width: 18px; height: 60px; margin: 0 auto 12px; }

/* ---------- Public ---------- */
.site-header { background: var(--primary); color: #fff; border-bottom: 4px solid var(--accent); }
.header-inner { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding-top: 14px; padding-bottom: 14px; flex-wrap: wrap; }
.main-nav { display: flex; gap: 4px; flex-wrap: wrap; }
.main-nav a { color: #fff; text-decoration: none; padding: 8px 12px; border-radius: 6px; font-size: .95rem; }
.main-nav a:hover, .main-nav a.on { background: rgba(255,255,255,.14); }
.main-nav a.lang { border: 1px solid rgba(255,255,255,.5); }
.public main { padding-top: 28px; padding-bottom: 40px; }
.hero { padding: 8px 0 24px; }
.hero h1 { font-size: 2rem; max-width: 760px; }
.hero p { font-size: 1.08rem; max-width: 760px; color: #34403f; }
.steps { list-style: none; padding: 0; margin: 24px 0 0; display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }
.steps li { display: flex; gap: 12px; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; }
.steps b { flex: none; width: 32px; height: 32px; border-radius: 50%; background: var(--primary); color: #fff; display: grid; place-items: center; }
.steps strong { display: block; } .steps span { color: var(--muted); font-size: .92rem; }
.site-footer { background: #e8ecea; border-top: 1px solid var(--line); padding: 20px 0; font-size: .9rem; }
.site-footer p { margin: 4px 0; }

/* ---------- Composants ---------- */
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 22px; box-shadow: var(--shadow); margin-bottom: 20px; }
.card.narrow, .narrow { max-width: 560px; margin-left: auto; margin-right: auto; }
fieldset { border: 0; border-top: 1px solid var(--line); padding: 18px 0 6px; margin: 0; }
legend { font-weight: 700; color: var(--primary); padding-right: 10px; }
label { display: block; font-weight: 600; font-size: .92rem; margin-bottom: 14px; }
label em { color: var(--accent); font-style: normal; }
input[type=text], input[type=email], input[type=tel], input[type=password], input[type=date], input[type=number], input[type=search], select, textarea {
  display: block; width: 100%; margin-top: 5px; padding: 10px 12px; font: inherit; font-weight: 400; color: var(--ink);
  background: #fff; border: 1px solid #c4ccd0; border-radius: 7px; }
input:focus, select:focus, textarea:focus { outline: 3px solid rgba(11, 93, 59, .25); border-color: var(--primary); }
input[type=file] { margin: 6px 0; font-size: .9rem; }
textarea { resize: vertical; }
label.check { display: flex; gap: 10px; align-items: flex-start; font-weight: 500; }
label.check input { margin-top: 4px; width: 18px; height: 18px; flex: none; }
label.inline { display: inline-flex; align-items: center; gap: 6px; margin: 0; font-weight: 500; }
label.inline input, label.inline select { margin: 0; width: auto; }
.help { color: var(--muted); font-size: .86rem; margin: -8px 0 14px; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 18px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0 18px; }
.captcha input { max-width: 120px; display: inline-block; margin-left: 8px; }
.hp { position: absolute; left: -9999px; }

.btn { display: inline-block; background: var(--primary); color: #fff; border: 1px solid var(--primary); padding: 10px 18px; border-radius: 7px; font: inherit; font-weight: 600; text-decoration: none; cursor: pointer; }
.btn:hover { background: var(--primary-dark); }
.btn-lg { padding: 13px 26px; font-size: 1.05rem; }
.btn-sm { padding: 5px 10px; font-size: .85rem; }
.btn-ghost { background: #fff; color: var(--primary); }
.btn-ghost:hover { background: #eef4f1; }
.btn-danger { background: #fff; color: var(--accent); border-color: var(--accent); }
.btn-danger:hover { background: var(--accent); color: #fff; }

.alert { padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; border: 1px solid; }
.alert ul { margin: 0; padding-left: 18px; }
.alert-error { background: #fdecee; border-color: #f2b8bf; color: #8a1020; }
.alert-success { background: #e8f5ee; border-color: #a9d8bd; color: #0a4a2f; }
.alert-info { background: #eef3f8; border-color: #c4d4e4; color: #23415f; }

.badge { display: inline-block; padding: 3px 10px; border-radius: 999px; font-size: .8rem; font-weight: 600; white-space: nowrap; vertical-align: middle; }
.st-new { background: #fdecee; color: #a0122a; }
.st-review { background: #fff3d6; color: #7a5300; }
.st-sent { background: #e5eefc; color: #1f4c94; }
.st-info { background: #f1e8fb; color: #5b2a91; }
.st-done { background: #e3f4ea; color: #0a5a34; }
.st-closed { background: #eceff1; color: #4a555c; }
.bf.st-new { background: #d9465c; } .bf.st-review { background: #e0a21b; } .bf.st-sent { background: #3a73d0; }
.bf.st-info { background: #8a55c7; } .bf.st-done { background: #1f8a55; } .bf.st-closed { background: #8a969c; }
.tag { font-size: .72rem; font-weight: 700; text-transform: uppercase; padding: 2px 6px; border-radius: 4px; }
.tag-late { background: var(--accent); color: #fff; }
.prio { font-size: .85rem; } .prio-haute { color: #a65e00; font-weight: 600; } .prio-urgente { color: var(--accent); font-weight: 700; }

/* Reçu et suivi */
.receipt { text-align: center; max-width: 640px; margin: 20px auto; border-top: 5px solid var(--primary); }
.codes { display: flex; gap: 16px; justify-content: center; flex-wrap: wrap; margin: 22px 0; }
.codes div { border: 2px dashed var(--primary); border-radius: 10px; padding: 14px 22px; min-width: 220px; }
.codes dt { color: var(--muted); font-size: .85rem; }
.codes dd { margin: 4px 0 0; font: 700 1.5rem/1.2 ui-monospace, "Consolas", monospace; letter-spacing: .06em; }
.actions { display: flex; gap: 10px; justify-content: center; }
.track-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; flex-wrap: wrap; }
.track-head p { margin: 0; }
.ref { font-family: ui-monospace, Consolas, monospace; letter-spacing: .04em; }
.track-status .badge { font-size: .95rem; padding: 6px 14px; }
.timeline-status { list-style: none; padding: 0; margin: 18px 0 24px; display: grid; grid-template-columns: repeat(4, 1fr); counter-reset: s; }
.timeline-status li { position: relative; padding-top: 30px; text-align: center; font-size: .85rem; color: var(--muted); }
.timeline-status li::before { counter-increment: s; content: counter(s); position: absolute; top: 0; left: 50%; transform: translateX(-50%); width: 24px; height: 24px; border-radius: 50%; background: #dfe5e3; color: #fff; font-size: .78rem; display: grid; place-items: center; z-index: 1; }
.timeline-status li::after { content: ""; position: absolute; top: 11px; left: -50%; width: 100%; height: 3px; background: #dfe5e3; }
.timeline-status li:first-child::after { display: none; }
.timeline-status li.done { color: var(--ink); font-weight: 600; }
.timeline-status li.done::before, .timeline-status li.done::after { background: var(--primary); }

.meta { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 12px 20px; margin: 0 0 12px; }
.meta.one { grid-template-columns: 1fr; }
.meta dt { color: var(--muted); font-size: .8rem; text-transform: uppercase; letter-spacing: .03em; }
.meta dd { margin: 2px 0 0; font-weight: 500; }
.meta .span2 { grid-column: 1 / -1; }
.description { background: #f8faf9; border-left: 4px solid var(--primary); padding: 14px 16px; border-radius: 6px; white-space: normal; }

.thread { display: flex; flex-direction: column; gap: 12px; margin: 12px 0 20px; }
.msg { border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; max-width: 92%; }
.msg-head { font-size: .82rem; color: var(--muted); margin-bottom: 4px; }
.msg-admin { background: #eef6f2; border-color: #c5e0d2; align-self: flex-start; }
.msg-me, .msg-citizen { background: #fff; align-self: flex-end; }
.msg-citizen { border-left: 4px solid #3a73d0; align-self: flex-start; }
.msg-note { background: #fff8e1; border-color: #f0dc9c; border-style: dashed; align-self: flex-start; }
.files { margin: 8px 0 0; padding-left: 18px; font-size: .9rem; }

/* ---------- Back-office ---------- */
.admin-bar { background: var(--primary); color: #fff; border-bottom: 3px solid var(--accent); }
.admin-bar-inner { display: flex; align-items: center; gap: 20px; padding: 10px 20px; flex-wrap: wrap; }
.admin-nav { display: flex; gap: 2px; flex: 1; flex-wrap: wrap; }
.admin-nav a { color: #fff; text-decoration: none; padding: 7px 12px; border-radius: 6px; font-size: .93rem; }
.admin-nav a:hover, .admin-nav a.on { background: rgba(255,255,255,.15); }
.count { background: var(--accent); color: #fff; border-radius: 999px; padding: 0 7px; font-size: .78rem; font-weight: 700; }
.admin-user { display: flex; gap: 10px; align-items: center; font-size: .9rem; }
.admin-user a:not(.btn) { color: #fff; font-weight: 600; }
.admin-user .muted { color: rgba(255,255,255,.75); }
.admin-main { max-width: 1320px; margin: 0 auto; padding: 22px 20px 40px; }
.page-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; flex-wrap: wrap; margin-bottom: 16px; }
.page-head h1 { margin: 0; }
.page-head p { margin: 4px 0 0; }
.login-box { max-width: 400px; margin: 60px auto; text-align: center; }
.login-box form { text-align: left; margin-top: 18px; }
.login-box .btn { width: 100%; }

.kpis { display: grid; grid-template-columns: repeat(6, 1fr); gap: 12px; margin-bottom: 20px; }
.kpi { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; text-decoration: none; color: inherit; box-shadow: var(--shadow); }
.kpi span { display: block; font-size: .82rem; color: var(--muted); }
.kpi strong { display: block; font-size: 1.9rem; line-height: 1.2; margin-top: 4px; }
.kpi small { color: var(--muted); font-size: .78rem; }
a.kpi:hover { border-color: var(--primary); }
.kpi-new strong { color: var(--accent); } .kpi-late { border-left: 4px solid var(--accent); }
.grid-dash { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0 20px; }
.grid-dash .card:first-child { grid-column: span 2; }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 20px; }
.grid-side { display: grid; grid-template-columns: 1fr 360px; gap: 0 20px; align-items: start; }

.bars { list-style: none; margin: 0; padding: 0; }
.bars li { display: grid; grid-template-columns: minmax(0, 44%) 1fr 36px; gap: 10px; align-items: center; padding: 5px 0; font-size: .88rem; }
.bl { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bt { background: #edf1ef; border-radius: 4px; height: 10px; overflow: hidden; }
.bf { display: block; height: 100%; background: var(--primary); border-radius: 4px; }
.bn { text-align: right; font-weight: 600; font-variant-numeric: tabular-nums; }
.cols { display: flex; align-items: flex-end; gap: 6px; height: 200px; padding-top: 10px; }
.col { flex: 1; height: 100%; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; gap: 3px; }
.cb { width: 70%; background: var(--primary); border-radius: 4px 4px 0 0; }
.cn { font-size: .75rem; font-weight: 600; }
.cl { font-size: .72rem; color: var(--muted); }

.filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; padding: 14px; }
.filters input[type=search] { flex: 1 1 220px; margin: 0; }
.filters select, .filters input[type=date] { width: auto; margin: 0; padding: 8px 10px; }
.table-wrap { overflow-x: auto; padding: 0; }
.table { width: 100%; border-collapse: collapse; font-size: .9rem; }
.table th { text-align: left; font-size: .78rem; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); background: #f7f9f8; padding: 10px 12px; border-bottom: 1px solid var(--line); }
.table td { padding: 10px 12px; border-bottom: 1px solid #edf0f1; vertical-align: top; }
.table tr:hover td { background: #fafcfb; }
.table.compact td, .table.compact th { padding: 6px 8px; }
.row-new td { background: #fffaf3; } .row-new td:first-child { box-shadow: inset 3px 0 0 var(--accent); }
.row-off td { opacity: .55; }
.table.edit input[type=text] { margin: 0; padding: 6px 8px; }
.w-num { width: 70px !important; margin: 0 !important; padding: 6px !important; }
.row-add td { background: #f3f8f5; }
.pager { display: flex; gap: 4px; justify-content: center; margin: 16px 0; }
.pager a, .pager span { padding: 6px 11px; border: 1px solid var(--line); border-radius: 6px; background: #fff; text-decoration: none; }
.pager .on { background: var(--primary); color: #fff; border-color: var(--primary); }

.dossier { display: grid; grid-template-columns: 1fr 340px; gap: 20px; align-items: start; }
.dossier-side .card { padding: 18px; }
.reply { border-top: 1px solid var(--line); padding-top: 16px; }
.seg { display: flex; gap: 16px; flex-wrap: wrap; margin-bottom: 8px; }
.seg label { display: flex; gap: 6px; align-items: center; font-weight: 500; margin: 0; }
.reply-foot { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; justify-content: space-between; margin-top: 10px; }
.histo { list-style: none; padding: 0; margin: 0; font-size: .88rem; max-height: 420px; overflow: auto; }
.histo li { padding: 8px 0; border-bottom: 1px solid #eef1f2; }

/* ---------- Responsive ---------- */
@media (max-width: 1100px) {
  .kpis { grid-template-columns: repeat(3, 1fr); }
  .grid-dash { grid-template-columns: 1fr 1fr; }
  .dossier, .grid-side { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
  .grid2, .grid3, .steps, .grid-2, .grid-dash { grid-template-columns: 1fr; }
  .grid-dash .card:first-child { grid-column: auto; }
  .kpis { grid-template-columns: 1fr 1fr; }
  .hero h1 { font-size: 1.55rem; }
  .card { padding: 16px; }
  .timeline-status { font-size: .75rem; }
}

/* ---------- Impression (reçu usager, fiche dossier) ---------- */
@media print {
  .site-header, .site-footer, .admin-bar, .main-nav, .btn, form, .actions, .filters, .pager { display: none !important; }
  body { background: #fff; }
  .card { box-shadow: none; border: 1px solid #999; }
  .dossier { grid-template-columns: 1fr; }
}